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Privacy Policy & Terms and Conditions

Last updated: 27 September 2026

RoMi Digital Marketing respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit romidigitalmarketing.com, contact us, create an account, request a consultation, purchase a product or service, use a RoMi product or service, connect a supported third-party account, or otherwise interact with us.

It also includes the Terms and Conditions governing use of this website and the provision of RoMi Digital Marketing products and services.

1. Who We Are

For the purposes of applicable data protection law, the business responsible for processing your personal data is:

Rosemarie Agius Delia – RoMi Digital Marketing
Website: https://romidigitalmarketing.com
Email: ask@romimalta.com
Location: Malta

In this document, “RoMi Digital Marketing”, “RoMi”, “we”, “us” and “our” refer to the business operated by Rosemarie Agius Delia.

2. Personal Data We May Collect

Depending on how you interact with RoMi, we may collect:

Please do not provide sensitive personal information unless it is necessary for a particular service and we have specifically requested it.

3. How We Collect Personal Data

We may collect information:

Where information comes from another source, we process it only where permitted by applicable law and for an appropriate purpose.

4. How We Use Personal Data

We may process personal information to:

We do not sell or rent your personal data.

5. Legal Bases for Processing

We process personal data only where we have an appropriate lawful basis.

Depending on the circumstances, this may include:

Contract

Processing may be necessary to provide a quotation, deliver a service, fulfil an order, administer a subscription, licence or care plan, or take requested steps before entering into a contract.

Legal obligation

We may process information where necessary to comply with taxation, accounting, regulatory or other legal requirements.

Legitimate interests

We may process information where necessary for legitimate business purposes such as operating our services, managing enquiries, supporting customers, securing our systems, preventing fraud, improving our services and maintaining business relationships, provided those interests are not overridden by your rights and interests.

Consent

Where required, we rely on consent, including for certain marketing communications, optional cookies and certain third-party connections.

Where processing relies on consent, you may withdraw that consent.

Malta’s IDPC confirms that consent must be freely and clearly provided and that individuals have the right to withdraw consent where it forms the basis of processing. IDPC

6. Orders, Payments and Ecommerce

When you purchase a RoMi product or service, we may collect information required to process and administer the transaction.

This can include:

Payments may be processed by third-party payment providers.

Those providers process payment information according to their own terms, privacy policies and security arrangements.

RoMi does not ordinarily receive or store complete payment-card details.

Order and invoice records may be retained where necessary for taxation, accounting, warranty, contractual, support, fraud-prevention or legal purposes.

7. Accounts, Licences, Subscriptions and Care Plans

Where you create an account or use a RoMi product, licence, subscription or care plan, we may process information required to:

Essential communications concerning an active product, service, subscription, licence, security issue or contractual relationship are not treated as optional promotional marketing.

8. Marketing Communications

We may send news, service information or promotional communications where:

Marketing communications will provide an appropriate method to unsubscribe where required.

You may also request to stop marketing communications by contacting:

ask@romimalta.com

Opting out of promotional marketing does not prevent us from sending necessary communications concerning active services, orders, licences, subscriptions, payments, security or contractual matters.

9. Cookies and Analytics

Our website may use cookies and similar technologies to:

Where consent is required for non-essential cookies, they should not be activated until the appropriate consent has been provided.

Further information is available in our separate Cookie Policy.

10. Sharing Personal Data

We may share limited information with appropriate service providers where necessary to operate our business or provide an authorised service.

These may include:

Depending on the circumstances, recipients may operate as processors, independent controllers or joint controllers.

Where a provider processes personal data on our behalf, appropriate contractual and security arrangements should apply.

11. RoMi Smart Marketing and Connected Accounts

RoMi Digital Marketing provides marketing technology and services which may include RoMi Smart Marketing.

RoMi Smart Marketing may allow an authorised customer or user to connect third-party business, marketing or social media accounts.

These may include services provided by:

Connecting such an account is voluntary.

Information from connected accounts

Depending on the platform, functionality and permissions authorised, RoMi Smart Marketing may process information including:

RoMi will request only permissions reasonably necessary for the functionality being provided.

12. Meta, Facebook and Instagram

Where you choose to connect Facebook, Instagram or another Meta service, authentication and authorised access may be provided using Meta’s services and APIs.

RoMi Smart Marketing may use an authorised Meta connection to provide functionality such as:

The precise information available depends on the permissions granted by the authorised user and the functionality permitted by Meta.

Passwords

RoMi does not receive your Facebook or Instagram password through Meta authentication.

Authentication is performed through Meta’s systems.

Access tokens

Meta or another connected service may provide an access token or similar credential following successful authorisation.

Where necessary, RoMi may securely process or store that credential to maintain the authorised service.

Tokens may expire or cease functioning following:

Authentication credentials must not be disclosed publicly.

13. Social Media Publishing

Connecting a social media account does not give RoMi unrestricted permission to publish arbitrary material.

Where publishing functionality is enabled, content should be created, scheduled, approved or published according to:

RoMi may process the content and operational information necessary to execute those authorised instructions.

14. Disconnecting Connected Accounts

You may be able to revoke RoMi Smart Marketing’s access through the settings provided by Facebook, Instagram, Meta or another connected provider.

Revoking access generally prevents future authorised access through that connection.

However, revoking a connection does not necessarily erase information previously and lawfully supplied to RoMi.

You may therefore also submit a separate deletion request.

15. User Data Deletion

You may request deletion of eligible personal data associated with RoMi Smart Marketing or another RoMi service.

To request deletion, email:

ask@romimalta.com

Use the subject:

RoMi Smart Marketing – User Data Deletion Request

Please provide sufficient information to identify the relevant account or connection.

This may include:

For security reasons, we may request reasonable verification that you are authorised to make the request.

Following verification, RoMi will delete or anonymise applicable personal information where required and legally permitted.

This may include, where applicable:

Some information may need to be retained where necessary to satisfy legal, taxation, accounting, security, fraud-prevention, contractual or regulatory requirements or to establish, exercise or defend legal claims.

The right to erasure is recognised under the GDPR, although it is not absolute and can be subject to lawful retention grounds. IDPC

Meta/Facebook/Instagram deletion

Users who have authorised RoMi Smart Marketing through Meta may also revoke the application’s access using Meta’s account settings.

Revocation and deletion are different actions.

Revocation prevents continued authorised access through that connection.

A deletion request asks RoMi to delete eligible information already received and retained.

Detailed instructions are available at:

https://romidigitalmarketing.com/user-data-deletion/

We aim to respond without undue delay and normally within one month, subject to any lawful extension or restriction. This timing is consistent with guidance from Malta’s Information and Data Protection Commissioner. IDPC

16. International Data Transfers

Some technology, cloud, marketing and social-media providers may process information outside Malta or the European Economic Area.

Where personal data is transferred internationally, appropriate safeguards should be used where required by applicable law.

Depending on the circumstances, these may include:

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and in accordance with applicable obligations.

Retention periods may depend on:

Enquiries that do not result in a customer relationship may be deleted or anonymised when no longer reasonably required.

Marketing information may be retained until you unsubscribe, withdraw consent where applicable, or we determine that continued retention is no longer appropriate.

18. Data Security

We use reasonable technical and organisational measures intended to protect personal information against:

Measures may include:

No internet-based system can guarantee absolute security.

Users are responsible for protecting their own account credentials and should contact us promptly if they believe their account or information has been compromised.

19. Your Data Protection Rights

Subject to the applicable conditions and limitations of data protection law, you may have rights including:

These rights and their limitations are described by Malta’s Information and Data Protection Commissioner. IDPC

To exercise a privacy right in relation to RoMi, contact:

ask@romimalta.com

We may request reasonable evidence of identity where necessary to protect personal information from unauthorised disclosure or deletion.

20. Complaints

If you have concerns about our processing of your personal information, please contact us so that we can investigate the matter.

You also have the right to lodge a complaint with Malta’s supervisory authority:

Office of the Information and Data Protection Commissioner (IDPC)
Floor 2, Airways House
Triq Il-Kbira
Tas-Sliema SLM 1549
Malta

Malta Information and Data Protection Commissioner

The IDPC confirms that individuals may complain where they believe their data-protection rights have been infringed. IDPC

21. Automated Processing and AI-Assisted Services

RoMi may use automated or AI-assisted tools to support services including:

Unless otherwise stated, these tools are intended to support operational and professional workflows rather than make decisions producing legal or similarly significant effects about an individual solely by automated means.

Where applicable, RoMi maintains human oversight of material business decisions.

22. Children’s Privacy

RoMi Digital Marketing’s commercial services are not directed at children.

We do not knowingly seek to collect children’s personal information through our commercial services without an appropriate lawful basis and, where required, appropriate parental or guardian involvement.

If you believe a child has provided personal information to us inappropriately, contact ask@romimalta.com so that we can investigate.

23. Third-Party Websites and Services

Our websites and products may contain links to, integrations with or embedded content from independently operated third-party services.

Examples may include:

Those organisations may process information under their own privacy policies and terms.

RoMi is not responsible for the privacy practices, security or content of independently operated third-party services.

24. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, integrations, providers or legal obligations change.

The current version will be published on this page with an updated revision date.

Where appropriate, significant changes may also be communicated through the relevant account, service or another reasonable channel.

25. Contact Us

For privacy questions, requests or concerns:

RoMi Digital Marketing
Rosemarie Agius Delia
Email: ask@romimalta.com
Website: https://romidigitalmarketing.com
Location: Malta

Terms and Conditions

Last updated: 27 September 2026

These Terms and Conditions apply to services and products supplied by RoMi Digital Marketing and to use of the RoMi Digital Marketing website and relevant RoMi platforms.

1. About Us

Services are provided by:

Rosemarie Agius Delia – RoMi Digital Marketing
113, Triq it-Terz
Swieqi, Malta
Email: ask@romimalta.com

The applicable business and taxation information will be shown on relevant quotations, invoices and other formal commercial documents.

2. Quotations and Scope

Quotations are valid until the expiry date stated on them.

The accepted quotation, proposal, invoice, order, service agreement or other written scope defines the relevant:

Work requested outside the agreed scope may require additional fees or a revised quotation.

3. Payments

Unless otherwise agreed in writing, one-off projects may require a deposit before work begins, with the remaining amount payable according to the agreed quotation or invoice.

Recurring services are payable according to their agreed billing cycle, which may be monthly, quarterly, six-monthly, annually or another agreed period.

Invoices must be paid by their stated due date.

Third-party costs are payable according to the applicable quotation, invoice or provider arrangement.

4. Commencement and Delivery

Work normally begins following:

Delivery dates may depend on timely cooperation by the client.

Delays in receiving:

may affect delivery schedules.

5. Client Responsibilities

Clients are responsible for:

Clients must not instruct RoMi to publish or process material that they know infringes applicable law or third-party rights.

6. Third-Party Services and Costs

Unless expressly included, fees for third-party services may be separate.

Examples include:

Third-party products and services remain subject to the provider’s own terms, availability, policies and technical limitations.

RoMi cannot guarantee the continued operation of an independently controlled third-party service.

7. Social Media and Connected Platforms

Where a service involves Facebook, Instagram, Meta, Google, LinkedIn or another third-party platform, the client must maintain an eligible account and comply with that platform’s terms and policies.

RoMi cannot guarantee:

Third-party platforms may modify or discontinue functionality independently of RoMi.

8. RoMi Smart Marketing

RoMi Smart Marketing may provide tools for authorised marketing administration, content management, social media planning, scheduling, publishing, reporting and connected-account functionality.

Availability of individual functions may depend on:

A displayed connection should not be interpreted as guaranteeing that an external platform will accept every future action.

9. Client Authorisation for Publishing

Where a client authorises RoMi or RoMi Smart Marketing to manage or publish content, the client remains responsible for ensuring that the supplied or approved material is lawful and appropriate for its business.

RoMi may refuse to publish content that appears unlawful, fraudulent, infringing or technically unsafe.

10. Recurring Services, Renewals and Cancellation

Recurring services continue according to the minimum term, renewal period and billing cycle specified in the relevant quotation, order, invoice or service agreement.

Cancellation and notice requirements are determined by the applicable agreement.

Cancellation does not remove amounts already due.

Where a RoMi-managed service ends, continued use of certain software, licences, integrations or third-party services may require a separate licence or commercial arrangement.

11. Licences and Software

RoMi may provide proprietary software, plugins, integrations, templates, platforms or other technology.

Unless expressly transferred in writing:

RoMi retains ownership of its underlying software, methods, reusable components, templates, systems, source code, platform technology and intellectual property.

A customer receives only the usage rights expressly provided by the relevant licence or service arrangement.

Licences may be subject to:

Unauthorised copying, redistribution, resale, reverse engineering or circumvention of licensing controls is prohibited except where applicable law expressly provides otherwise.

12. Intellectual Property

Following full payment, final client-specific deliverables may be used by the client for the business purposes agreed in the applicable project.

RoMi retains rights in its:

Third-party intellectual property remains subject to the rights of the relevant owner.

13. Website Use

You must not:

Website information may be updated without notice.

14. Digital Marketing Results

Digital marketing, SEO, AEO, social media, advertising, reputation, website optimisation and related services are provided professionally and in good faith.

However, RoMi cannot guarantee a specific:

Performance can be affected by competition, algorithms, market conditions, advertising budgets, customer behaviour and decisions made by independent platforms.

15. Website and Search Services

Search engines, AI services and other discovery platforms independently determine:

RoMi may optimise websites and content to improve technical quality and discoverability but cannot control those external systems.

16. Availability and Maintenance

RoMi aims to provide reliable services but does not guarantee uninterrupted availability.

Temporary interruption may occur because of:

17. Security

RoMi applies reasonable security practices to its services.

Clients must also maintain appropriate security, including:

RoMi is not responsible for loss caused by credentials disclosed or misused outside RoMi’s reasonable control.

18. Backups and Data

Where backup services are included, the applicable service arrangement determines their scope and retention.

Clients should maintain independent copies of business-critical information where appropriate.

No backup system can guarantee recovery in every circumstance.

19. Liability

Nothing in these Terms excludes liability that cannot lawfully be excluded.

Subject to applicable mandatory law and the specific agreement governing a service, RoMi’s liability in connection with a paid service may be limited to the amount paid for the affected service.

To the extent permitted by law, RoMi is not responsible for indirect or consequential losses arising from matters outside its reasonable control, including independent third-party platform decisions or outages.

20. Privacy and Communications

Personal information is handled according to the Privacy Policy above.

RoMi may send communications reasonably necessary to administer:

Such operational communications are distinct from optional promotional marketing.

21. Suspension

RoMi may suspend access to a service where reasonably necessary because of:

Where reasonable and appropriate, RoMi will attempt to notify the affected customer.

22. Changes to Services

Technology and third-party platforms change regularly.

RoMi may update or modify its services where reasonably necessary for:

Material commercial changes to an active paid service will be handled according to the applicable agreement.

23. Termination

Termination of a service does not affect:

Where appropriate, access tokens or connected-account authorisations associated solely with the terminated service may be revoked or deleted.

24. Governing Law

These Terms are governed by the laws of Malta.

Disputes are subject to the jurisdiction of the Maltese courts, except where mandatory consumer or other applicable law provides otherwise.

25. Contact

Questions concerning these Terms or RoMi services may be sent to:

RoMi Digital Marketing
Rosemarie Agius Delia
113, Triq it-Terz
Swieqi, Malta
Email: ask@romimalta.com
Website: https://romidigitalmarketing.com

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