Last updated: 23 July 2026
RoMi Malta respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal information when you visit https://romidigitalmarketing.com, contact us, create an account, request a consultation, purchase a product or service, or otherwise interact with us.
1. Who We Are
For the purposes of applicable data protection law, the data controller is:
RoMi Digital Marketing, trading through RoMi Malta
Website: https://romidigitalmarketing.com
Email: romimalta@outlook.com
Public enquiries: ask@romimalta.com
Location: Malta
In this Privacy Policy, “RoMi Malta”, “RoMi”, “we”, “us” and “our” refer to the business operating RoMiMalta.com.
2. Personal Data We May Collect
Depending on how you interact with us, we may collect:
- Your name, business name and job title.
- Your email address, telephone number and billing address.
- Account details, usernames and encrypted passwords.
- Enquiry, consultation and correspondence information.
- Order, subscription, licence, care plan and transaction information.
- Details about the products or services you purchase or request.
- Information needed to provide website, marketing, hosting, optimisation, support or related services.
- Technical information such as your IP address, browser, device type, operating system and approximate location.
- Website activity, including pages visited, referral source and interactions with the website.
- Marketing and communication preferences.
- Reviews, testimonials or feedback you choose to provide.
- Any information you voluntarily submit through forms, email, WhatsApp, telephone or another communication channel.
Please do not provide sensitive personal information unless it is necessary and we have specifically requested it.
3. How We Collect Your Data
We may collect personal data:
- Directly from you when you submit a form, create an account, make a purchase or contact us.
- When you subscribe to marketing communications.
- When you communicate with us by email, telephone, WhatsApp or social media.
- Automatically through cookies, server logs and similar technologies.
- Through payment, booking, analytics, ecommerce or communication service providers.
- From a business, partner or authorised representative who refers you or asks us to contact you.
- From publicly available business sources where we have a lawful reason to use the information.
Where information is received from another source, we will use it only where permitted by law and for a legitimate business purpose.
4. How We Use Personal Data
We may use personal data to:
- Respond to enquiries and consultation requests.
- Process purchases, payments, renewals and refunds.
- Create and manage customer accounts.
- Provide products, services, licences, care plans and technical support.
- Communicate about an order, project, subscription or service.
- Maintain service, support and licence records.
- Arrange appointments and consultations.
- Personalise and improve the website and customer experience.
- Monitor website performance, security and technical functionality.
- Prevent fraud, misuse, unauthorised access and other security incidents.
- Maintain accounting, tax and business records.
- Send marketing communications where legally permitted.
- Manage reviews, testimonials and customer feedback.
- Establish, exercise or defend legal claims.
- Comply with legal, regulatory and contractual obligations.
We will not sell or rent your personal data.
5. Our Legal Bases for Processing
We process personal data only when we have a lawful basis to do so. Depending on the circumstances, this may include:
Contract
Processing is necessary to provide a quotation, fulfil an order, deliver a service, administer a licence or care plan, or take steps requested before entering into a contract.
Legal obligation
Processing is required to comply with accounting, taxation, regulatory, fraud-prevention or other legal obligations.
Legitimate interests
Processing is necessary for legitimate business purposes, including managing enquiries, supporting customers, protecting our systems, improving our services and maintaining business relationships, provided those interests do not override your rights.
Consent
We rely on consent where required, including for certain marketing communications, optional cookies or the publication of identifiable testimonials. You may withdraw your consent at any time.
6. Orders, Payments and WooCommerce
When you purchase through RoMiMalta.com, we collect the information required to process and administer your order. This may include your name, contact information, billing details, order contents and transaction status.
Payments are processed through the payment method or payment provider displayed during checkout. Payment providers process information under their own privacy policies and security arrangements. We do not ordinarily receive or store your complete payment-card details.
We may retain order and invoice information where necessary for accounting, taxation, warranty, support, fraud prevention and legal purposes.
7. Accounts, Licences and Care Plans
If you create an account or purchase a RoMi product, licence, subscription or care plan, we may process information required to:
- Authenticate and secure your account.
- Activate, verify and manage your licence.
- Confirm subscription or care-plan status.
- Provide updates, technical support and service notices.
- Link installed products or services to the relevant customer account.
- Prevent unauthorised use, copying or licence abuse.
- Maintain operational, security and activity records.
Essential service communications are not marketing messages and may continue while your account, licence, subscription or service remains active.
8. Marketing Communications
We may send news, service information or promotional communications when:
- You have provided valid consent;
- You are an existing customer and the communication concerns similar products or services, where permitted by law; or
- Another lawful basis applies.
Every electronic marketing message will provide an appropriate way to unsubscribe. You may also opt out by contacting romimalta@outlook.com.
Withdrawing from marketing will not stop essential communications about active orders, services, licences, security matters or contractual obligations.
9. Cookies and Analytics
RoMiMalta.com may use cookies and similar technologies to:
- Enable essential website and ecommerce functionality.
- Remember user preferences and consent choices.
- Maintain account and shopping-basket sessions.
- Protect the website against misuse and security threats.
- Measure traffic, performance and visitor interaction.
- Support embedded or third-party services.
Non-essential cookies should be used only after you have provided the required consent. You can accept, reject or adjust available cookie categories through the website’s cookie controls.
More information should be provided in our separate Cookie Policy.
10. Sharing Personal Data
We may share limited personal information with carefully selected service providers where necessary, including:
- Website hosting and technical-support providers.
- Ecommerce, payment and invoicing providers.
- Email, cloud-storage and communication platforms.
- Analytics, security and performance services.
- Appointment, booking or customer-management platforms.
- Professional advisers, including accountants, insurers and legal advisers.
- Contractors or suppliers assisting with an authorised customer project.
- Public authorities where disclosure is legally required.
These recipients may act as data processors, independent controllers or joint controllers, depending on the service they provide. We require providers acting on our behalf to protect personal information and use it only for authorised purposes.
We may also disclose information where necessary to protect our legal rights, prevent fraud, respond to a lawful request or manage a business restructuring or transfer.
11. International Data Transfers
Some technology or cloud-service providers may process information outside Malta or the European Economic Area.
Where personal data is transferred internationally, we take reasonable steps to ensure that an appropriate safeguard is in place. This may include an adequacy decision, approved contractual clauses or another transfer mechanism recognised under applicable data protection law.
12. Data Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods may depend on:
- The duration of our customer or business relationship.
- The status of an order, project, licence, subscription or care plan.
- Legal, tax, accounting and regulatory requirements.
- Warranty, support and contractual obligations.
- Security, fraud-prevention and dispute-management requirements.
- Applicable limitation periods for legal claims.
- Whether you have withdrawn consent or objected to processing.
Enquiries that do not result in a customer relationship will normally be deleted or anonymised when they are no longer required. Marketing information is retained until you unsubscribe, withdraw consent or we determine that it is no longer appropriate to retain it.
Certain records may need to be kept for longer where required by law or for the establishment, exercise or defence of legal claims.
13. Data Security
We use reasonable technical and organisational measures intended to protect personal data against loss, misuse, alteration, unauthorised access or disclosure.
These measures may include access controls, encrypted communications, account authentication, backups, security monitoring, software updates and restrictions on administrative access.
No online service can guarantee complete security. You are responsible for protecting your account credentials and should contact us promptly if you believe that your account or personal information has been compromised.
14. Your Data Protection Rights
Subject to the conditions and limitations established by law, you may have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data.
- Request restriction of processing.
- Object to processing based on legitimate interests.
- Object at any time to direct marketing.
- Request the transfer of eligible data in a portable format.
- Withdraw consent where processing is based on consent.
- Request information about relevant international-transfer safeguards.
- Lodge a complaint with a data protection authority.
To exercise your rights, email romimalta@outlook.com. We may request reasonable proof of identity before acting on a request.
We aim to respond without undue delay and normally within one month, subject to any extension or restriction permitted by law.
15. Complaints
If you have a concern about how we process your personal data, please contact us first so that we can investigate it.
You also have the right to lodge a complaint with:
Office of the Information and Data Protection Commissioner
Floor 2, Airways House
High Street
Sliema SLM 1549
Malta
Website: https://idpc.org.mt
You may also contact the appropriate supervisory authority in the EU or EEA country where you live or work.
16. Automated Decisions
We do not ordinarily make decisions that produce legal or similarly significant effects using solely automated processing.
We may use automated tools for website security, fraud detection, enquiry routing, service monitoring, licence validation or marketing administration. Where applicable, these tools support operational decisions rather than replacing meaningful human review.
17. Children’s Privacy
RoMiMalta.com and its commercial services are not directed at children. We do not knowingly collect personal data from children without an appropriate lawful basis or, where required, consent from a parent or legal guardian.
If you believe that a child has provided personal data to us inappropriately, please contact us so that we can investigate and take suitable action.
18. Third-Party Websites and Embedded Content
Our website may contain links to external websites or embedded services. When you leave RoMiMalta.com or interact with an external service, that provider’s privacy policy and terms may apply.
We are not responsible for the privacy practices, security or content of independently operated third-party websites.
19. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, providers or legal obligations.
The latest version will be published on this page with its revised “Last updated” date. Material changes may also be communicated through the website, account area or another appropriate channel.
20. Contact Us
For privacy questions, requests or concerns, contact:
RoMi Digital Marketing – RoMi Malta
Email: romimalta@outlook.com
Website: https://romidigitalmarketing.com
Public enquiries: ask@romimalta.com
This policy provides general website information and does not constitute legal advice.
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Terms and Conditions
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1. About us
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Services are provided by Rosemarie Agius Delia, Digital Marketing & Web Services, 113, Triq it Terz, Swieqi, Malta. Email: ask@romimalta.com. VAT: MT1543-2118.
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2. Quotations and scope
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Quotations are valid until their stated expiry date. The agreed quotation, invoice or written scope defines the services, deliverables, billing period and price. Work outside the agreed scope may require a revised quotation.
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3. Payments
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One-off projects normally require a 50% deposit on confirmation, with the remaining balance due on completion or delivery. Recurring services are payable in advance at the beginning of the relevant monthly, quarterly, six-monthly or yearly billing period, unless otherwise agreed in writing.
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4. Commencement, delivery and client cooperation
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Work begins after acceptance and any required payment. Delivery dates depend on timely access, content, approvals and information supplied by the client. Delays caused by missing client material may affect the delivery schedule.
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5. Third-party services and costs
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Hosting, domains, advertising spend, software subscriptions, payment processing, stock media and other third-party charges are excluded unless expressly included in the quotation or invoice. Third-party services are also subject to their own terms.
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6. Recurring services, renewals and cancellation
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Recurring services continue for the agreed minimum term and billing cycle. Renewal, notice and cancellation requirements are stated in the relevant quotation, order or service agreement. Amounts already due remain payable.
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7. Intellectual property
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Unless otherwise agreed, final client-specific deliverables become available for the client’s agreed business use after full payment. RoMi retains ownership of its underlying software, methods, reusable components, templates, licences and platform technology.
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8. Website use
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You must not misuse this website, attempt unauthorised access, interfere with its operation, copy protected platform functionality, or use its content unlawfully. Website content is provided for general information and may be updated without notice.
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9. Results and limitations
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Digital marketing, SEO, website optimisation, advertising and reputation services are provided professionally and in good faith, but specific rankings, traffic, sales, reviews or commercial outcomes cannot be guaranteed.
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10. Liability
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To the extent permitted by applicable law, liability is limited to the amount paid for the affected service. Neither party is liable for indirect or consequential loss, except where liability cannot legally be excluded.
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11. Privacy and communications
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Personal information is handled as described in the Privacy Policy above. Service-related emails, quotations, invoices, reminders and operational messages may be sent where necessary to administer an enquiry, contract or account.
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12. Governing law
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These terms are governed by the laws of Malta, and disputes are subject to the jurisdiction of the Maltese courts, unless mandatory consumer law provides otherwise.
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Last updated: 28 July 2026.
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